Should you be in need of or have an essential services staff accommodation requirement, please contact us at for more information on rates and availability.
Please note that in order to allow the Elephant Lake Hotel to accept bookings, an Essential Services Certificate must be emailed to the hotel prior to arrival. At the time of check-in the guest will be required to produce this documentation, accompanied with a picture ID for verification purposes, as well as adhere to the COVID-19 check in protocol.
On 23 April 2020, President Cyril Ramaphosa announced "a phased approach, guided by the best available scientific evidence, to gradually lift the restrictions on economic activity". This cautious re-opening of South African economy is "balancing the continued need to limit the spread of the coronavirus with the need to get people back to work".
The phases mentioned range from Level 5, which is the complete lockdown of the country we have experienced, to Level 1, which will herald the re-opening of the country and economy once the threat of COVID-19 has been effectively contained. Hotels and other accommodation providers are to remain closed to the public until the country is declared in Level 2 lockdown, in which case business travel will be permitted. From Level 1 onwards, business and leisure travel will be permitted.
The COVID-19 protocol that we have put in place in our property, is for the safety and reassurance of staff and guests. This protocol is outlined below, followed by the essential services hotel protocols.
The Elephant Lake Hotel COVID-19 protocol includes but is not limited to:
Screening of guests on arrival has become necessary in accordance with the national state of disaster pronounced by President Cyril Ramaphosa on 15 March 2020. Therefore, in order to prevent an infected person from checking into the hotel guests will be required to:
complete and sign a questionnaire
allow their temperature to be scanned with a thermal scanner
If a guest's temperature falls within the normal range, they do not show any COVID-19 symptoms and have successfully complied with the mandatory questionnaire they will be required to sanitize their hands and proceed to check-in.
If a guest's temperature is high (actual temperature as screening should not exceed 37.8 degrees Celsius) and / or they have symptoms of the virus and / or they fail the mandatory questionnaire they will be referred to a medical facility and supplied with the National Institute of Communicable Diseases (NICD) number.
Educating staff (ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.
Staff hand sanitizers (alcohol based) have been rolled out in back of house areas (such as kitchen, office, laundry, staff facilities and bathrooms) as well as front of house guest areas (such as reception desk, bar, restaurant, lounge, fitness room, boardroom and meeting room).
Guest hand sanitizers (alcohol based) are placed in easy reach of guests in public areas of the hotel with a notice encouraging regular use.
Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded on the crook of the elbow); and avoid touching one's face.
Regular routine cleaning of public areas such as restrooms, breakfast rooms, restaurants, table tops, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses.
Sanitizers for security officers at our hotel entrances have also been issued to ensure hygiene for themselves as well as all our arriving guests.
Protective wear such as face masks are issued to all staff for use when off duty and when on duty and cleaning equipment with a polycide chemical (disinfectant cleaner) between guest and rest rooms.
Avoiding close contact with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to be reported to the hotel's general manager for further action to take place, such as contacting the NICD hotline.
Breakfast serving standards have been reviewed to replace the usual buffet with an a-la-carte breakfast options presented to guests to avoid any instances of buffet contamination during this high alert period. Packed Breakfasts are available.
The NICD hotline is available to all staff and guests. In the event that anyone feels ill after travelling from countries with coronavirus, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 999.
While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease. We thank you for choosing to stay at the Elephant Lake Hotel and look forward to be of service to you.
Check-In: All items on the front desk (pen, registration form and room keys) and the receptionists hands are sanitized, in front on the arriving guest, prior to any guest interaction. Guests are required to sanitize hands and credit cards, prior to interaction. The speed point machine is sanitized before and after every use. No cash will be accepted during this time. Credit card and cleared EFT payments only.
Only one receptionist may be present behind the desk and guests awaiting check-in are to observe social distancing.
Guest behavior: Guests are allowed to leave their rooms to go to their respective places of work and return, but may not freely walk or congregate in public areas at any time. The hotel public facilities may be used accordingly to a pre-determined schedule. Social distancing protocols must be adhered to during this time.
Room Cleaning: The hotel staff clean each room every two days and exchange linen every three days.
Where guests have checked out, departed rooms are cleaned and sanitized.
Laundry: Linen and towels are washed on the hottest wash cycle. All the linen is ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.
Food and Beverage: The sale or public consumption of liquor during the national lockdown is strictly prohibited in line with the Disaster Management Act of 2002.
Packed breakfasts may be pre-ordered and will be delivered to guest bedroom. A-la-carte breakfast available on request. A limited a-la-carte menu will be available for Dinner.
Delivery and acceptance of goods: All goods received outside the hotel and delivery personnel are not allowed to enter the hotel under any circumstances.
Following receipt of goods, the packaging is sprayed and wiped down with Polycide and left for a minimum of five minutes before packaging is opened.
All surfaces that come into contact with delivered goods must be sanitized immediately.